Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve the Service.

Account Information

When you create an account we may collect:

• Name
• Email address
• Password
• Organisation or company name

User Content

When using the Service you may provide:

• Prompts you submit for analysis
• AI-generated responses retrieved or analysed by the platform
• Data relating to brand visibility or performance within AI responses

Usage Data

We automatically collect certain information when you use the Service including:

• IP address
• Browser type and device information
• Pages visited and interactions within the application
• Time and date of access

Payment Information

Payments are processed by Stripe. We do not store full payment card details on our servers. Stripe may collect billing information necessary to process payments.

2. How We Use Your Information

We use collected information to:

• Provide and operate the Service
• Create and manage user accounts
• Process payments and subscriptions
• Analyse prompts and AI responses to generate brand visibility insights
• Improve the functionality and performance of the platform
• Monitor usage and detect misuse or fraud
• Communicate important service updates

3. AI Processing

Answer Insight analyses prompts and AI-generated responses to evaluate brand presence within AI systems.

To provide these features, prompt data and related content may be processed by third-party AI model providers including:

• OpenAI
• Anthropic
• Google (Gemini)

These providers may process submitted prompts and related data in accordance with their own privacy policies.

4. Analytics and Cookies

We use Google Analytics to understand how visitors use our website and application.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Device and browser information
• General geographic location

This information helps us improve the performance and usability of the Service.

Cookies may be used to:

• Maintain login sessions
• Analyse site usage
• Improve product performance

You may disable cookies through your browser settings, though some functionality may be affected.

5. Data Storage and Security

User data is stored using Supabase infrastructure and associated cloud services.

We implement reasonable technical and organisational safeguards designed to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration or disclosure

However, no internet-based service can guarantee absolute security.

6. Data Retention

We retain personal data for as long as your account remains active.

If you request deletion of your account, your data will be deleted within 30 days, except where retention is required for legal or regulatory purposes.

7. International Data Transfers

Answer Insight operates globally. Your information may be processed and stored in countries outside your country of residence.

Where required, we implement appropriate safeguards to ensure your personal data remains protected in accordance with applicable data protection laws.

8. Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing
• Request data portability

Requests can be submitted by contacting us at: hello@answerinsight.co

9. Children's Privacy

Answer Insight is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that personal data from a child has been collected, we will take steps to delete it.

10. Third-Party Services

The Service may rely on third-party providers including:

• Stripe (payments)
• Google Analytics (analytics)
• OpenAI, Anthropic, and Google Gemini (AI processing)
• Supabase (data storage infrastructure)

These providers process data in accordance with their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the “Last Updated” date at the top of this policy will be revised.

Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

Answer Insight

Email: hello@answerinsight.co